See what’s really happening.
Your service might look fine on paper. Your team might be working hard. Yet something still feels off. We find where experience, efficiency, and revenue quietly break down.
The Unfiltered View
Your service might look fine on paper. Your team might be working hard. Yet something still feels off. We find where experience, efficiency, and revenue quietly break down.
The Unfiltered ViewThey show up as slow moments no one owns. Staff compensating for broken systems. Customers hesitating, confused or disengaged.
These problems are hard to fix because they’re rarely visible from the office. We make them visible by living your business exactly as your guests do.
No scripts. No checklists on show. Our specialists experience your venue exactly as guests do—across normal operating conditions.
We track everything that matters: time taken at each step, staff workarounds, and emotional highs and lows that reviews miss.
No theory. You receive a prioritised list of changes—quick wins and long-term fixes that your team can realistically execute.
Deep evaluation across the hospitality and retail sectors for owner-operators who seek truth, not reassurance.
End-to-end assessment of friction, confusion, and emotional drop-off throughout the space.
Identifying bottlenecks, wasted effort, and unnecessary steps in the live environment.
Revealing lost revenue through ordering friction, missed upsells, and labor inefficiencies.
Insight into where staff improvise and where systems fail under peak pressure.
A clear, honest view of what's really happening. Best for independents.
Faster service, better flow and less pressure. For busy venues.
Consistency without killing individuality. For growing groups.
Precise answers to specific, urgent problems like conversion or complaints.